Setup a recording for the auto attendant that provides announcement to callers. (See IVR Menus )
Extendable with plugin support. Web interface authentication by default authenticates against the FusionPBX Database. LDAP is one and has also been tested with Microsoft Active Directory an OpenLDAP.
Call Barge / Eavesdrop / Intercept¶
Listen into an active call from another extension.
Block inbound calls by the caller id.
Create a recording and select one or more groups to have the system call and play the recording.
Creates a robust call center environment with agent tiers.
Call Detail Records¶
Various reporting capabilities to see who called, when, call length, export to a csv file, and call detail statistics.
Call Flows (Day Night Mode)¶
Typically used with day night mode. To direct calls between two destinations. Can work with BLF on phone to show which direction call will be directed to.
Forward to another extension or to any phone number.
View which extensions are currently in a call. (see Active Extensions)
For a particular extension or any extension that is currently ringing.
Record all or some calls or parts of the call.
Send the call different directions or perform actions based on reading the caller id info or other call information. (see Dialplan Manager)
Call Announced Transfer¶
Transfer the active call to another internal or external call. Also known as a warm transfer.
Call Blind Transfer¶
Transfer a call like the call was going into a call queue or from an ivr.
Transfer a call.
A beep while on a call and to toggle between two different calls.
Support for customization and supporting providers.
Set up voice and video conference calls, is optionally secure with a PIN number, and can transfer current calls to a conference. Interactive conference control provides ability to see the list of callers in the conference and manage the volume, see who is talking, kick, mute, unmute, deaf, undeaf, profiles and controls. (See Conference)
Unlimited conference rooms with moderator and paticipants, pin numbers, call recording, mute all, caller announce and more…
While the admin configures the system in the web interface. The data is saved to the database and can optionally be deliverd to FreeSWITCH via XML files, or on demand from the database.
Manage your contacts. Import contacts from Outlook CSV files. Export contacts to your cell phone with QR Codes. It is also possible to add additional features like time cards and invoices that can be related to the contacts.
The dialplan is used to setup call destinations based on conditions and context. You can use the dialplan to send calls to gateways, auto attendants, external numbers, to scripts, or any destination.
Dial by Name (*411)¶
Search by first name or last name to find extension numbers on the system.
Direct Inward System Access (DISA)¶
Gives ability to call into the system, put in a pin code, and then call back outbound.
From Advanced > Default Settings you can enable provisioning for devices. Contacts used as Directory for the phones, vendor list and functions can be enabled or disabled. Support for memory, expansion (side cars), and programmable keys. Configure SIP endpoints for Yealink, Polycom, Cisco, Aastra and several other brands.
Do Not Disturb (DND)¶
Direct calls to voicemail by default however there is an option when using do not disturb to send the call to an alternative destination.
Create extensions for phones to register to and an option to receive emails on missed calls.
Summary of extension activity per domain such as misssed calls, answered calls, no answer, inbound duration, outbound duration, number of outboud calls, number of inbound calls and Average length of Conversation (ALOC). The summarized information can be downloaded as a CSV file.
A virtual fax machine that can send and receive faxes with advanced features.
Gateways provide access into other voice networks. These can be voice providers or other systems that require SIP registration. Check out the Youtube video.
A way to login to another phone device and temporarily or permanently become another extension. This is sometimes known as ‘hoteling’ and ‘extension mobility’
Inbound and Outbound Call Routing¶
Routes used to receive or send calls in or out of FusionPBX.
Music on Hold¶
Allows multiple categories of music on hold that can be set globally or per domain. Can inject additional audio on intervals such as ‘Your call is very important to us please stand by’.
Domain based multi-tenant using subdomains such as red.pbxhosting.tld green.pbxhosting.tld blue.pbxhosting.tld
A virtual panel that agents can drag and drop transfer calls. Adjust call state from available, on break, do not disturb and logged out.
Send a call to an unused “park” extension. The caller listens to music on hold until another extension connects to the call.
Re-branding and Customize¶
FusionPBX has unprecedented customizability which can be used to meet your needs or the needs of your customers. Customizable themes, menu, dialplan, and Hundreds of Default Settings to control the theme.
Create and manage personalized recordings.
Make one extension ring several extensions and an option to receive emails on missed calls.
Scalable and Redundant¶
Can be configured for multi-master database replication, file replication. FusionPBX, Database, and FreeSWITCH can be distributed across multiple servers for large enterprise scale systems.
A extension that can be timed to route calls based on domain select, global option, move to other domains, and holiday presets.
User and Group Management¶
Edit, change or add users of all permission levels.
Has ability to copy voicemails for other voicemail boxes when receiving a voicemail. Additional features include voicemail to email and voicemail IVR. Forward add intro, check box for multi-delete.
Voicemail to Email¶
Have voicemails sent to email.
Converts voicemails to text.
This is not a comprehensive set of features. A complete list would be many times larger. More will be added as time permits.