IVR Menu

Welcome to the adding IVR section. Here you will find how to add and edit IVR’s.

  • Options in bold are mandatory.

  • Name: Enter a name for the IVR menu

  • Extension: Enter the extension number (This must a new extension that isn’t allready created)

  • Greet Long: The long greeting when entering the menu.

  • Greet Short: The short greeting is played when returning to the menu.

  • Options: Define caller options for the IVR menu.

  • Timeout: The number of milliseconds to wait after playing the greeting or the confirm macro.

  • Exit Action: Select the exit action to be performed if the ivr exists.

  • Direct Dial: Define whether the callers can dial directly to registered extensions.

  • Ring Back: Defines what the caller will hear while the destination is being called.

  • Caller ID Name Prefix: Set a prefix on the caller ID name.

  • Enabled: set the status of the IVR Menu.


You can get very creative with IVR’s and are almost limitless in possibilities. In the basic example below we;

  • Name the IVR “IVR Main”

  • Extension “200”

  • Greet Long a phrase that was made from the phrase section under apps

  • Number entry in options, choose an extension for Destination and descriptions ie sales, billing, tech support, and after hours. timeout 3000 milliseconds

  • Exit Action to the extension 109 (after hours)

  • Direct Dial to False and Ring back to Default.


You now have a list of IVR’s to go back to and edit or delete as needed.


IVR Default Settings

Click the link above for IVR default settings.