Music on Hold

Music on hold can be in WAV or MP3 format.
You can adjust the volume of the MP3 audio from the ‘Settings’ tab. For best performance upload 16 bit, 8/16/32/48 kHz mono WAV files.

Note

To play an MP3 file you must have mod_shout enabled on the ‘Modules’ tab.

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  • Upload custom MOH by clicking “ADD” on the top right.

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  • You can upload the MOH file to an existing group or create a new group as you upload you MOH file.

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Music on Hold Edit

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  • Name: Choose a name. (default is needed for the defauly Music on Hold.)

  • Path: Path to where the music is.

  • Shuffle: True or False (If true and multiple music files will shuffle the play order.)

  • Sampling: The rate the music is encoded in.

  • Channels: Mono or Stereo.

  • Interval: Silence between files playing in milliseconds.

  • Timer Name: Best to keep as soft.

  • Chime File: The file you want to “chime in” while Music on Hold is playing.

  • Chime Frequency: Seconds between each “chime in”.

  • Chime Maximum: Max number attempts to “chime in”.

  • Domain: Select Global for all domains or the specific domain for only that domain.

Music on Hold Tips

Tip

When a new music on hold category mod_local_stream will be restarted. If it is busy then it will not restart automatically. A manual restart of the module is required when not in use.

  • The module can be restarted from the Menu > Advanced > Modules or from the console and fs_cli with following command.

    reload mod_local_stream

  • Each music on hold category is given a name. If the domain is set to global the name will be the name in the example below the protocol that is used is local_stream and the music on hold category is default and domain is set to global.

    local_stream://default

  • It is possible that a domain or tenant can have its own category of music. In this example the name is ‘custom’ and the domain was assigned automatically to the current domain.

    local_stream://domain_name/custom

Setting Up Custom Music on Hold in FusionPBX 5.3

Step 1: Add Music on Hold​ Log in to the FusionPBX web interface.

  • Navigate to Applications > Music On Hold.

  • Click the Add button in the top-right corner of the screen.

  • If you want to upload a file to an existing category, select that category. Otherwise, click the +button to create a new MOH category.

  • Enter a name for the new category (if creating one).

  • Leave the dropdown set to “Default.”

  • Select a file to upload.

  • Click the Upload button. (Large files may take a moment to upload.)

  • Your new category and file will appear in the list.

Step 2: Reload the Music on Hold Module (for New Categories)​ If you created a new category, follow these steps:

  • SSH into your server and run the following commands:

  • This command opens the FreeSwitch CLI

fs_cli

  • This command reloads the new category.

reload mod_local_stream

  • Press Ctrl+D to exit the CLI.

  • Type exit to close the SSH session.

Step 3: Assign Custom MOH to an Extension​ Navigate to Accounts > Extensions.

  • Select the extension you want to apply the custom MOH to.

  • Find the “Hold Music” option and select your new custom group.

  • Click Save to save your changes.

Step 4: Verify Custom MOH​

  • Test your custom MOH by calling the extension and placing it on hold.

  • You should hear your custom MOH playing.