Ring Groups

A ring group is a set of destinations that can be called with a ring strategy.

To add a ring group click the plus. Click for the youtube video .

  • Name A meaningful name for this ring group. This name is used in th Destination select list.

  • Extension The extension number for this ring group.

  • Greeting Play a sound file upon calling the Ring Group extension.

  • Strategy The selectable way in which the destinations are being used.

    • Simultaneous Rings all destinations. All destination share the same thread.

    • Sequence Calls destinations in sequence where order that is lower goes first.

    • Enterprise Ring all destinations. Each destination uses its own thread.

    • Rollover Calls destinations in sequence and skips busy destinations.

    • Random A random destination will ring.

  • Destinations The destination numbers are the numbers for the ring group to call. Destinations can only be local registered endpoints or external numbers.

    • Extensions Local registered extensions.

    • External numbers Destinations out to an external number.

  • Prompt Where you determine if the call must have a dial to confirm before a pickup event.

  • Caller ID Name Prefix The string that is added to the caller ID when it displays on the ringing extension.

  • Caller ID Number Prefix The Number that is added to the caller ID when it displays on the ringing extension.

  • Ring Back What the caller hears when they are waiting for the Destinations to answer. (ex. Music on Hold, us-ring)

  • Context The context defaults to the domain name.


Ring Group Example

In our example we will have 4 extensions all ring at the same time until one of them pick up first. Click the + to create a ring group. Fill in the fields that are in bold. In the Extension box type a number that is NOT already created. This new extention won’t be in the extension list. The strategy will be Simultaneous. Enter in the destination the 4 extensions 1001, 1002, 1003, 1004.