The dialplan is used to setup call destinations based on conditions and context. You can use the dialplan to send calls to gateways, auto attendants, external numbers, to scripts, or any destination.
Route incoming calls to destinations based on one or more conditions. It can send incoming calls to an IVR Menu, Call Group, Extension, External Number, Script. Order is important when an anti-action is used or when there are multiple conditions that match.
Route outbound calls to gateways, tdm, enum and more. When a call matches the conditions the call to outbound routes.