To edit voicemail settings click the pencil edit icon on the right of the extension number.


Here you can edit voicemail settings.

  • Play Tutorial- Play the voicemail tutorial after the next voicemail login
  • Greeting- When you dial *97, record a greeting and set a number you can choose which greeting to use
  • Alternate Greet ID- An alternative greet id used in the default greeting
  • Options- Define caller options for the voicemail greeting
  • Mail to- have voicemails emailed to this address
  • Voicemail File- Select a listening option to include with the email notification
  • Keep Local- Choose whether to keep the voicemail in the system after sending the email notification
  • Forward Destinations- Forward voicemail messages to additional destinations
  • Enabled- Enable or disable the voicemail box


Starting version 4.2 remote access to voicemail by interupting the greeting message by pressing “*” and entering the password is disabled by default.

To enable remote access to voicemail

  1. Go to your Fusionpbx installation menu.
  2. Advanced.
  3. Default Settings.
  4. Voicemail category.
  5. Enable and set true remote_access.

Voicemail Options

To access an extensions voicemail away from the extension.

  • Dial the extension and interupt the greeting with the *star key.
*97 To access that extensions voicemail from the extension or the voicemail button
*98 To access any extensions voicemail
*99[ext] To access a specific extension voicemail
  Main Menu
press 5 For advanced options
  Advanced Options
press 1 Record a greeting
press 2 Choose a greeting
press 3 Record name
press 6 Change password
press 0 For main menu

Email Setup/Default Settings

Click the link above for setting up email server settings. These are the settings needed to enable your FusionPBX installation to be able to send email notifications.

Voicemail Default Settings

Voicemail default settings gives the options to adjust voicemail settings on your FusionPBX installation globally.


These variables can be set in advanced -> variables or in the dialplan.

Name Value
vm_say_date_time true or false
skip_greeting true or false
skip_instructions true or false
voicemail_greeting_number 0-9
vm_disk_quota 0-3600 seconds
vm_message_ext wav or mp3
voicemail_authorized true or false
vm_say_caller_id_number true or false
vm_say_date_time true or false

Wav file is the default voicemail message file type. MP3 requires mod_shout to be installed and running.

Not Found Message

When an extension is unavailable and no voicemail is configured, there is an option to play a message to the caller alerting them to this.

To enable/disable this, change the option for the not_found_message setting in Advanced > Default Settings > Voicemail category to suit your preference.

Please note that enabling this option means that the call must be answered in order to play the message to the caller and so the call will complete with a 200 OK rather than a 480 Unavailable or 486 Busy. In some jurisdictions this could potentially be illegal as it turns an otherwise toll free call into a chargeable one.

Voicemail Transcription

Uses API services to transcribe voicemails into text to be used in the app-sms and the voicemail to email options.

The following services are supported. Others can be added but would need to be developed.

  • Microsoft Bing

Sign up and language information is located on Microsoft Site


We cannot use mod_shout to record Voicemails because the transcription service needs an uncompressed version of the audio. Therefore we will record in WAV and then use LAME to re-encode in MP3. This could cause added resource utilization to your system.

Goto Advanced > Default Settings. Add the following entries

Category Subcategory Type Value Enabled
voicemail transcribe_provider text microsoft True
voicemail microsoft_key1 text {your microsoft key #1} True
voicemail microsoft_key2 text {your microsoft key #2} True
voicemail transcribe_language text en-US True
voicemail transcribe_enabled boolean true True
Click “Reload” at the top of the page.

Goto Status > Sip Status.

Click “Flush Memcache”, “Reload XML” and “Rescan”.

If you entered your key’s correctly, you should now start getting transcriptions delivered in your voicemail to email and you will also see them on the Messages page.